Staff was fantastic, administration not so much. ...

Staff was fantastic, administration not so much. We had a group of Boy Scouts go through the climbing Merit Badge program. That's what we signed up for, but when we arrived the guides had no idea we were doing that program, they thought we were there for some climbing and rappelling only. BIG SHOUTOUT to Jordan who busted his hump in spite of short staff and short notice to get 21 boys through the program. it was clearly only because of Jordan that our boys were not disappointed.

The next day we did White Water Rafting. By far the best WW trip I have ever taken and this is the second time on this same section (first time was with another outfitter). Staff was great and everyone had a fantastic time.

Unfortunately at checkout there was no record of our prepayment so I gave them my credit card. We probably paid twice at this point and in the end I'm sure that it will all get worked out. So, if there has to be an error you definitely want it on the admin side and not the guide side. I'd just have been happier with a smoother internal administration.

They were out of my size of the Paddle Faster T-Shirt too!! boo hoo.