Unfortunately, DO NOT RECOMMEND - very rigid-minde...

Unfortunately, DO NOT RECOMMEND - very rigid-minded business practices and customer service. Manager is clearly overwhelmed and confused. Just lost $180 to them for no apparent reason. Signed up 2 kids, going their for the first time. Had no opportunity to pre-test kids for the appropriate level, despite multiple calls, messages and emails to the administration (got a phone call back with incomprehensible message, finishing with to "see everything online"). When one of my kids apparently was signed up for the wrong class with no options for the correct class that semester due to timing availability (working mom here, who needs to coordinate schedules of both kids), they did not allow for a credit of the fully prepaid wrong class charges that I could use for further classes, and was refunded only 75% of the pretty large charge. No amount of begging that it was my first time and I had no opportunity to pre-test my children mattered. Seeing I won't be able to have my kids learning in such an environment, had to take both kids out. Young instructors seem nice, while pool and changing area are very sub-par. Look for another place...
- Alena