Had to wait a few days for a part that was covered...

Had to wait a few days for a part that was covered under warranty, this was expected. Dropped our Pathfinder off at 7:30 for a job they said would take 3-4 hours. I called at 4 pm and they said it was ready and the keys were just dropped off at the service desk. I arrived at 4:45 pm and they told me it would be just a few minutes while they finish washing it . 55 minutes later, my vehicle was still not brought up. I asked about it twice during this time. Finally I had enough and I told them to bring my vehicle up, washed or not. I watched the lady from the service desk walk to get it and saw it was only then being washed. Don t get me wrong, the wash is a good lagniappe, but not at the expense of an hour of my time and having to make other plans to pick up kids.