I am very disappointed in my experience at this ho...

I am very disappointed in my experience at this hotel thus far. I arrived at 9 A.M. this morning and pre-checked in. I walked around for 4 hours waiting on my room to be ready, and it is now 1:30 pm and I still do not have a room. I find it hard to understand how they can see their guests sitting in the lobby waiting and yet do not place them in a room that is already ready. Very disheartening. I ve had great experiences at Crowne Plazas thus far, but this may be my last stay if things do not improve.