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We have been coming to Hilton Sandestin for 10 yea...

We have been coming to Hilton Sandestin for 10 years, we love the area and the beach is amazing. We came to the Hilton for a relaxing Christmas break. It certainly was not. The hotel was over run with obnoxious teenagers attending a basketball competition. The pool, outside areas and beach turned into no go areas. Kids were out of control with loud music and poor behavior. Their chaperones seemed to be sitting around gambling and drinking in the bar areas. My sons were approached by girls in the elevators to go to their rooms. Thankfully I have decent kids who didn t take them on. I felt very let down by Hilton for hosting school groups, not what I expect from a luxury resort. It completely ruined our relaxing break. The best was trying to get served in the sushi restaurant in the evening. The staff were running around after kids eating take away pizza serving water, over paying guests. Tables were taken up with youths eating take away food and drinks. It was ludicrous. We spent a lot of money in the restaurant as we love sushi, but again it was not a joyful experience.
After our visit this time we are seriously considering other accommodation in the area. We will always come to sandestin for its beautiful beaches, the Hilton needs to step up its hospitality. Our room was very dated. The bed was lumpy and the pillows not great. There was pink mold in the bathroom and we had to beg for room service to clean the room. We leave tomorrow and I am looking forward to being back home.

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