I have been ordering from TW for years. Recently I...

I have been ordering from TW for years. Recently I ordered a rod and when I attached the reel, the seat broke immediately. (manufacturer defect) They could have made me go through the manufacturer warranty, but instead they said "No problem, send it back and we'll ship you a new one or refund you right away." Never had any issues with shipping or anything. I would buy local if I could, but you just can't beat the prices and selection of TW. Thanks guys.