The surgical staff were professional, courteous, a...

The surgical staff were professional, courteous, and efficient. The billing staff were courteous, but clueless. I made certain that the office accepted my insurance when I paid my copay and again when I checked in. Just before signing the permission forms for my procedure, I asked two different office staff if ALL the charges were covered by my insurance and the copay I had paid because I did not want to be surprised by an additional bill. I asked three times standing at the counter, waiting for an answer. I was told that everything was covered. That was at the end of August. In November, I received a bill for another $100.00. I should have asked for an email answer to my question. Now they deny ever hearing me ask the question. Something about this smells like used car sales.
UPDATE:
I spoke with the manager who explained the policy of accepting whatever the copay of a client s insurance as the final amount due from a client, even if the Center did not accept the insurance. They wrote off the $100.00 additional bill! Praise God!