Extremely bad experience here today. We had rese...

Extremely bad experience here today. We had reservations at 4:30 for nine people. Upon arrival at the restaurant we were told that they they had no such reservation. However after a1/2 hour wait we did manage to get seated. Next came the drink order simple enough but it took the waitress 15 minutes to come back with our order. Then it took her 1/2 hour to come back for our food order. Then we waited another 45 minutes for our food to arrive and only 7 of nine orders was delivered. Two of our party had to wait an additional 15 minutes for their food to arrive. We were never asked if we wanted drink refills. The food was only marginal at best. The Philly/cheese sandwich I ordered was on stale dried out bread with overcooked beef steakems or something supposedly resembling steak, and Oh. The auju you were to dip the steak sandwich in was so peppery it was unusable. If all this wasn't bad enough, they had the audacity to add a 20% tip to our checks with a line to add an additional tip. For the life of me I find it hard to believe that this establishment has had the number of positive reviews it has posted on their website. Diners beware. If you want good food and service. I would look elsewhere.