I purchased a wash machine with a 3 year warranty ...

I purchased a wash machine with a 3 year warranty in August 2018. In April 2019 I started having problems with the machine. After 7 technician visits (6 of which were completed by a company they recommended .... Appliance Connection) the wash machine is still not operating correctly. I run a very busy business that requires an operational unit. We have spent a lot of time and money running our laundry to a coin operated laundromat just so we can be operational. When I inquired about getting a new unit under the warranty contract AllSouth told me that I had to make that phone call and when I asked if they have loaner units they told me the warranty company would have to decide. The warranty company said AllSouth would have to decide. AllSouth refuses to provide a loaner unit and they refuse to talk to the company about my warranty. The DO NOT take care of their customers and do not stand behind their products. A manager was supposed to call me and no surprise - they have not. Go elsewhere.