Claudio Eduardo Lima

Review of Hilton London Metropole

Poor. Service and quality of hotel very poor. An o...

Poor. Service and quality of hotel very poor. An old Hilton living up to the reputation of old Hilton s. Had the worst hotel room of my life and suffered extreme difficulties in changing it. The landing on 6th floor dated and smelly and our room 603 was absolutely abhorrent. Stale, smelt of smoke and a horribly stained carpet. Unacceptable for anyone to sleep in that room and pay the room rate. We later discovered that the hotel staff dealing with our issues can t have been the truth due to discussing how complaints from my colleagues were dealt with. Every time we visited reception, all we could hear was complaints. We had to keep on getting our key re-cut which is also unacceptable. Very very poor but the hotel makes money and doesn t care because of its location and conference facilities.