Hello, I arrived to Morrie's on a Saturday. Aug 13...

Hello, I arrived to Morrie's on a Saturday. Aug 13th. I needed a second set of keys for my 09 town car. Went to the parts counter and was informed it takes an hour to program a new key and informed I should proceed to the service dept. After navigating your crowded lot I was blocked entrance to service bay by several employees and guests. After gaining entrance to service bay I waited at least about 10 minutes to be served. I was not greeted by anyone passing by me during that time. Then I was greeted by the only service writer who seemed to be working. Sorry I do not remember getting his name. He took down my info, vin, mileage phone and name. He informed me it would be a two hour wait to get service and suggested I return on Monday the 15th.

Monday the the 15th, again I am unable to proceed to service entrance as employees and guests are blocking entrance to service bay. You are really crowded there. So after Eric waves me in we notice I am not listed on the service bay monitor. There is no listing that I am scheduled for service. Again Eric gets all my info. Eric enters service request into your system and guides me to customer waiting area. After 30 min Eric returns to inform me Morrie's does not have a key to match my Town Car. (I'm thinking "are you kidding me ..really?)

I had Eric's job back in 70's simpler times but never made a customer wait 30 min to tell them we didn't have the part.

Then Eric said Morrie's would pick up my car the next day, program the key and return my car to my work. Ok this is great customer service. This service was taken care of the next day Tuesday, Thank you very much.

Ok I need to ask. Why two of your employees came to my place of work and recovered my vehicle. Then two returned the vehicle to me. In my day one guy would drive to location leave the company car and recover the clients car and leave the company car then return and drive the company car back to the store. Your carbon foot print is doubled by driving two cars two ways. Well maybe your store policy. Just seems like a waste of fuel to this 65 year old.

Anyway in the end I received very good service.

Thank so much.
Michael