Really disappointed with the hotel. Definitely hot...

Really disappointed with the hotel. Definitely hot worthy of a 4* rating. Reception staff fail to wear name badges and are very rude to customers. The spa facilities could be cleaner with black mould starting to be visible in places. The room itself is very tired with most of the veneered furniture chipped or scratched. Dirty crockery and cutlery left in the hallways for over 6 hours.