We are a resident of a community that got hit with...

We are a resident of a community that got hit with the winter storm and power outage in Garland, TX in Feb. 2021. Our tankless water heater leaked un-related to the winter storm. We submitted a warranty ticket with the developer and was told the repairs/replacement is not covered under warranty. We resided here approx. 7 months at that time so figured it would be covered if less than a year. We refused to pay $2k to replace a brand new water heater as we were told to do by the Construction Manager. A certified plumber was never sent to assess the issue and determine the cause of deficiency. We emailed the President of the firm in hopes of getting it resolved. A Community Warranty Manager was sent to look at the unit only to tell us the same that it will not be covered under warranty. We are still without hot water since Feb. and it is very disappointing as new homebuyers to experience such bad customer service from a builder that we trusted & invested in. We will never buy another home from CB Jeni.

Service: New construction