Cara Drake

Review of Max Fitness of Fort Wayne

Absolutely terrible. The billing manager is awful....

Absolutely terrible. The billing manager is awful. I went to cancel my membership 4 months ago and it never got canceled. Now I have to pay them more money because of their mistake. When I called to talk to the manager she accused me of being a liar. Then later after arguing hangs up on me. Instead of us coming to an agreement she decides to give the worst customer service I've ever had. Later after the phone call she emails me my old agreement? I'm really confused at why? I will never recommend this place. Very very rude and inconsiderate and obviously don't know how to treat their members. My entire family is also withdrawing their memberships and I am telling everyone who reads this review. Just because they tell you it's canceled doesn't mean it is. Be very very careful when you commit to this place. Also your rates continue to go up. Mine originally was $10 then $15 then $25 to "better serve their members"