Kay Builders. Interesting. Bought a new house in t...

Kay Builders. Interesting. Bought a new house in the Fields at Lockridge and moved in October of 2015. I will say this, upfront you get a decent house for the price. However, after the fact, be ready to get headaches. If you come to our development, you will see numerous houses that have had sunken driveways. Some have been fixed more than once and are still not right. My driveway started to sink this past April. Yes, long after the one year warranty expired. I called and emailed Glenn Cox on April 19th. I believe, based on the history of this problem in our development, they should fix mine. After a few more calls and emails, Glenn said he would have somebody come out to look at it. Well, 2 months into this, and more emails, still nothing, not even the courtesy of an answer. Emailed Rick Koze, CEO of Kay Builders last week, still nothing. Not really good with their customer service. Next complaint, a month ago Kay had to come and dig up my driveway apron because of a water leak in the water line connection. I find out that I am one of at least 4 houses in the development they had to do this to. Glenn Cox said they will be out to redo the concrete. Here is a copy and paste from his email to me of May 18th. "They will come back replace the concrete in a few days, and will provide you with advance notice of the date." A month later, still no time frame even though I have asked in emails when it will be done. Bottom line, if you buy a Kay house, do your due diligence. Come by the Fields at Lockridge and ask people what they think.

June 29th update. Kay Builders just finished repairing my driveway and now I must say I am happy with the repair. They did more than I expected, even though it was not under warranty. They also did a very satisfactory job replacing the concrete on my driveway apron that needed to be dug up for a water leak.