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Review of Mlk skate rink

I booked the Classic Birthday Package (Skate and B...

I booked the Classic Birthday Package (Skate and Bowl) for my daughter's 10th Bday on a Saturday 8/4/2018 , 3:30pm-6:30pm. I was able to use the discount that they were offering so that was great. The staff seemed nice but the overall customer service experience was disorganized. The DJ did not do a shout out for my daughter, in fact there were like 3 other Bday parties going on and I did not hear one single shout out from the DJ. It seem as though the staff didnt know which package I booked so I had to explain it to them dispite having my confirmation receipt with me. The cheese pizza's were really good but my second pizza took over 2hrs to come after the 1st pizza(and our host was passing out pizzas to the other parties like forget us or something). The host of our party was really sweet but I literally had to hunt her down for every little thing which took away skate time from my party(and Iam pregnant). In my opinion there shouldnt be a host if they are not going to check up on you ever so often and assist u as needed (for example no pitchers of water were offered and the kids were really thirsty after the soda was gone). The skates seemed uncomfortable to my guests(but very few of them knew how to skate anyway lol) and the bowling lanes were malfunctioning (but the kids still managed to have fun). If I come here again I would NOT book a party because its a waist of time/money considering we werent treated as special as they advertised. I would just bring the kids on a discount day ($1 day or free day), get a slice of cheese pizza and let the kids practice skating a bit.