Dana Bergner

Review of Tom Kadlec Honda

I can no longer recommend Tom Kadlec Honda after m...

I can no longer recommend Tom Kadlec Honda after my experience today with the service department. I brought my 1-year-old Pilot with 18,000 miles in for an oil change. A service advisor Steve Kroeger suggested that I should also have my rear differential fluid changed because it is "factory grade" and only meant to be in there for a short time. Suddenly my $62 estimate was $190. I felt funny about this suggestion so I consulted my husband and my father (who has worked on engines his entire life) they confirmed my suspicion and told me that this was not something they had ever heard of before. When I asked to change my service back to just an oil change Blake Reiter stepped in and told me that this service needed to be done or my warranty may be void. This conversation only ended when I called my husband and had him talk to Blake. I thought the days of trying to take advantage of women at car dealerships was over but needless to say, that is not the case at Tom Kadlec Honda. Needless to say, I will not be purchasing another vehicle from Tom Kadlec and will be bringing my vehicle elsewhere for service from now on.