it's a 5 star rating for me with this hotel

it's a 5 star rating for me with this hotel
My wallet and some important documents was left behind at hotel room after checkout while headed to Traverse city yesterday morning - 1/12/19.

Mr Andres from Omni Lost n Found department provided the great support with an alternative solution within an hour to ease my worries with called from another city.

He did the wallet delivery service arrangement done within an hour showed excellent customer service on behalf of Omni hotels team. That was awesome!

Am looking forward to receive my lost item soon with great customer support from Omni hotel. It's going to be in my preference hotel list from now because of these beautiful guys.