This used to be an excellent website/agency. I hav...

This used to be an excellent website/agency. I have used it for over 8 years to conveniently book cheaper flights. The latest experience was horrid. I tried to book different flight combinations on different browsers and computers and whenever I pressed "complete booking" button - it wouldn't go anywhere. It got really frustrating. I called customer service twice and tried to book those flights online but FlightNetwork customer service gave me prices $400cad higher than on the website. I asked the customer service agent to stay online while I refresh the search and went through the booking again. Same thing happened. All CS could muster was to check my internet connection and that she couldn't do anything. 5 minutes later I am on a different competitor website booking that flight no problem for $100 cheaper than FlightNetwork.. Wasted 2 hours on this nightmare. Never coming back!