It was very discouraging when I received a bill un...

It was very discouraging when I received a bill under the door of our hotel room. The bill was for a facility fee of $49.00 , I have stayed in Time Square hotels on many occasions this was the first time there was an additional fee. I missed the small print. When attempting to speak with the desk clerk about the charge, he was very dismissive and rude. Advising me I'm able to do a review. The hotel was not clean the icemaker didn't work on my floor and the carpet was all loose and bunched up. I use groupon always for NYC visits. I will look twice next time.