Talia Flah

Review of Boch Toyota

Normally, when you deal with contracts, the rule i...

Normally, when you deal with contracts, the rule is "get it in writing." At Boch Toyota, that doesn't help.

tl;dr version
Everyone lied to me, jerked me around, and wasted my time. Price was low enough that I put up with it, but otherwise, no reason to ever go back.

I used TrueCar and got a great price on the 2014 Rav4. I contacted their internet sales department and told them I was going to use their TrueCar price, plus a new graduate program. He told me I could apply both credits, saving $1,250 off the price. Turns out, the $500 credit can't be combined. Even through I had the emails to show what I was promised, the combination wasn't honored and the price jumped $500 at the last minute.

My salesperson had very little knowledge of the vehicle, to the point of not knowing what headlights it had, what options were included, and what the buttons on the dashboard did. He took over an hour to find a car for a test drive, and SMOKED IN A CAR THAT WAS FOR SALE while finding a vehicle.

The finance department was even worse. The first person I spoke with told me that the extended warranty covered everything, even accidental damage and wear and tear. His direct quote, which he even wrote down on a pamphlet (which I sadly did not grab) was that "it covers everything but tires, brake pads, and windshield wipers. If you hit a pothole and it screws up the transmission, it's covered." So... none of that is true. When I talked to a manager, the finance guy lied to his (and my) face and said he never said it and that he emailed me about it. The emails were never sent.

I ended up buying the car because the price and financing rates were too good. Sadly, signing the last paperwork and waiting to pick up the vehicle took over 7 hours. I was stuck in their waiting room for that entire time. Even after all that time, they screwed up an put the wrong plates on the car. I needed to wait a week for them to get the right plates, even though I was assured that they would be ready the next business day.

Basically, if you care about the value of your time, if being lied to or misled upsets you, and if you don't already have an encyclopedic knowledge of the car and contract law, don't go to Boch Toyota. If cost is your only consideration, then Boch might be a good idea. It was for me, since that week they had a random sale with TrueCar which put the Rav4 at 10% (around $2000) less than any other dealer. If that isn't the case for you. find a car somewhere else.