BEWARE, BEWARE OF ONLINE BOOKING DIRECTLY THRU THE...

BEWARE, BEWARE OF ONLINE BOOKING DIRECTLY THRU THE SHEPHARD'S BEACH RESORT WEBSITE. I TRIED RESERVING ON MY PHONE ONLY TO ENCOUNTER A BUFFERING CIRCLE OVER AND OVER AGAIN. SINCE I DID NOT GET A CONFIRMATION NUMBER AND THE BUFFERING CIRCLE WOULD NOT GO AWAY I CALLED THE HOTEL TO MAKE THE RESERVATION OVER THE PHONE AND EXPLAINED TO THE HOTEL ATTENDANT THE PROBLEM I EXPERIENCED WITH THE WEBSITE. I MENTION TO HIM THAT I HAD A REFERRAL CODE BECAUSE A FRIEND OF MINE HAD STAY THERE HE APPLIED THE DISCOUNT. THE DAY THAT I ARRIVED AT THE HOTEL THEY TOLD ME I HAD FIVE ROOMS RESERVED!!!! WHEN IN FACT I HAD ONLY RESERVED ONE WITH THE ATTENDANT. IT LOOK LIKE THEIR WEBSITE RESERVED THE OTHER FOUR AFTER I LEFT THEIR WEBSITE BECAUSE IT DIDN'T STOP BUFFERING. I'VE BEEN IN A DISPUTE WITH THE HOTEL AND MY CREDIT CARD FOR ALMOST A MONTH. THE MANAGER SAID THAT THE ONLY THING HE COULD DO IS TRY TO SELL THE ROOMS EVEN THOUGH IT WAS THEIR WEBSITES FAULT. THE HOTEL IS VERY WELL SITUATED IN CLEARWATER BEACH. THE POOL IS ON THE SMALL SIDE. I WAS THERE WITH MY ADULT KIDS AND HUSBAND CELEBRATING MY 44TH BIRTHDAY AND THEY KEPT ASKING FOR MY ID AT EVERY BAR IT WAS RIDICULOUS. SUNDAY'S THIS HOTEL TURNS INTO AN OUTSIDE NIGHTCLUB THEREFORE SECURITY CAN BECOME A LITTLE AGGRESSIVE TOWARDS IT'S GUEST DUE TO CROWD CONTROL. I LOST MY ID WHICH WAS MY DL. I CALLED THE HOTEL TO SEE IF SOMEONE HAD TURN IT IN AND I WAS SO HAPPY WHEN THEY SAID THEY HAD IT. WHEN ASKED IF THEY CAN MAIL IT TO THE ADDRESS ON THE ID AT FIRST THEY SAID NO BUT AFTER SPEAKING TO ONE OF THE GIRL MANAGERS AND SUGGESTING THAT ALL IT WOULD TAKE TO MAKE A GUEST HAPPY IS 45 CENT STAMP SHE AGREED TO MAIL IT. A WEEK LATER WHEN I DIDN'T RECEIVE IT, I CALLED BACK AND THIS TIME THEY SAID THEIR POLICY IS TO TO SHRED THE ID'S AND THEY HAD SHREDDED MINE. I WISH THAT THEY WOULD OF TOLD ME THAT OVER THE PHONE AND I WOULD OF GONE IN PERSON TO PICK UP MY ID. I ALSO WORK WITH CUSTOMERS IN MY OFFICE WHO AT TIMES LEAVE THEIR DL BEHIND AND WE TAKE PRIDE IN MAKING IT A POINT IN RETURNING A VERY IMPORTANT PIECE OF DOCUMENT FOR EVERYONE LIKE A DRIVING LICENSE. I WAS VERY DISAPPOINTED WITH THE POOR CUSTOMER SERVICE THIS HOTEL OFFERS.