F

Had a recent stay at the Wichita Hyatt. This morni...

Had a recent stay at the Wichita Hyatt. This morning, at approximately 2.20 am the Fire Alarm went off telling everyone to exit the hotel. Do not use the elevator. Use the stairs only. Many guests rushed to the stairs to get out. As many guests stood outside, many barely clothed, waited for some communication from the Hyatt staff. Over a hour passed and no one came. After seeing the fire trucks come and go my wife and I decided to walk to the lobby. The lobby was full of guests but no sign of anyone that worked for the Hyatt. Eventually we able to take the service elevator back to our room. Horrible emergency communication. They did offer us a free breakfast upon check out. We respectfully declined. Hope your stay is better than ours! #WEWONTBEBACK

Comments:

No comments