New to the area..I spent 20 min initially on hold ...

New to the area..I spent 20 min initially on hold trying to find out more info/schedule an appt. When someone finally got on the line all they did was ask me if I could be placed on hold. I said sure but I've already been on hold for 20 min...proceeded to then be on hold for another 30 min. I had to then hang up bc my work break was over. Clearly this is a sign to find somewhere else to schedule an appt.