Kyle Tingley

Review of near Cincinnati airport in nor...

Worst customer service experience I have ever deal...

Worst customer service experience I have ever dealt with at an airport. Avoid this place unless it is absolutely necessary for your travels.

I recently booked a last minute flight to Florida on Frontier. My flight was departing at 6am and I arrived an hour and a half prior to 6 am. After waiting in a line for 45 minutes I was told I would NOT be able to board my flight because I had a checked bag and missed their made up cut off by five minutes.

This airport hires a private company to handle ticketing and customer service. They did not work for the airline. The person I dealt with was very rude and lied to me stating it was a TSA policy which it is NOT. She then booked me on the next flight out at 6:30 pm that evening.