Tamara Wilhite

Review of So-Cal Tacos

Their repeated mistakes cost us money and customer...

Their repeated mistakes cost us money and customers.
Once, they screwed up the label. An overnight package was delivered to us instead of the customer because the customer's address was unreadable due to their damage to the package.
We've shipped orders on customer accounts and had issues. For example, they said a customer order was good, sent the items to Argentina, and a month later billed us for the shipment - as much as the cost of the merchandise. UPS customer service won't help us because we're not the end customer receiving the items, and the customer who received the items - Indusys - says go talk to UPS. We were billed $150 by UPS for what Indusys should have paid - and the UPS store said they were being billed.
I think there are a few things we've shipped they actually got right, but it is maybe HALF of what they've handled. We've literally paid for their mistakes, and UPS management has alternated between "maybe you screwed up the customer order" to "go talk to your customer". Yeah, UPS management told us go talk to other people about their mistakes.