I am not happy with the Service department. I live...

I am not happy with the Service department. I live about an hour away from this BMW location, so it is quite a drive for me. I got a recall for my X1's airbag. I called and got an apt set up, it was 3 weeks out. They said that they wouldn't have a loaner car for me (that was upsetting because my Lexus I had previously, they would bring me a brand new car all the way out to Roy and then take my car for me- which was amazing) When arriving to BMW yesterday they ended up having 3 loaner cars available. The next day I got a call saying that they don't have an airbag in stock and that I will need to bring back my loaner car and take my car till next week when they get it in. (so spend 4 more hours driving to this location after already spending 2 hours) Called the store back asked to talk to a manager he wouldn't answer 4 phone calls. Talked to the our service advisor, she put me hold for 30 seconds and said that they do have an airbag and will have it done today (how did they randomly get an airbag? Who knows. One week turned into an hour) After work I headed to the store, it took an hour and a half to get there. When I arrived my paper work said that the airbag was not done. Two people told me "I'm in Sales" Which makes me think this business is not working as a team. They finally got the Service Manger on the line and he said it was done but not updated in the system. Why would I want to buy my next $90k car at a business that gives this much hassle.