Jonathan Dillard

Review of EJF Real Estate Services, Inc.

EJF manages my condo building. It's an old, small ...

EJF manages my condo building. It's an old, small building with less than 15 units in total, but for some reason it's very difficult to get our request handled within a reasonable amount of time. Their communication is never proactive and folks here always need to track them down to get answers or updates to ongoing issues. Emails are simply ignored or answered days after they are sent. Latest example - we've been waiting 2-3 weeks for a locksmith to fix the gate to our back entryway.....we were told the lock would be replaced on a certain day, that day comes and goes with no work taking place and no one from EJF reaching out to confirm the work is done or to explain why it was not done. This is the norm unfortunately (pre covid as well.)

Follow Up 4/11/21: Thank you for taking my call! It was a pleasure speaking with you and I appreciate you hearing my concerns. I'm glad to know our future work request can be managed and tracked more efficiently. However, I was a bit disappointed that no one actually reached out to close the loop on the maintenance order itself. The only reason I was aware the work had been completed was the fact that I saw the maintenance person performing the task. A simple follow up email letting me know that the work was complete would have sufficed. Perhaps it was communicated to someone else, but the loop was diffentanly not closed with me, the person with whom the request came from. Hopefully we can close the communication gap going forward....