My grandma went to the emergency room and it took ...

My grandma went to the emergency room and it took them 48 hours to admit her into a room. It took the doctors over 24 hours to diagnose my grandma and provide me with information on what the issue is but not precise enough. One of the receptionist at the Emergency Room waiting area was extremely useless where she didn't want to help us get in touch with the doctor because it has been over 5 hours since we heard from the doctor and we asked nicely if she could help us get in touch with the doctor but she was completely useless, she wouldn't even lift a finger to call the doctor to see if they are available to speak with me. I won't mind if she called and the doctor is busy but she didn't even bother trying to help. The doctor that was in charge of my grandma wasn't professional at all, when I finally got the chance to speak to her over the phone she provided me with some information but not precise information so when the chance came for me to speak to her in person she spoke to me in an attitude when I asked if she can inform me again about my grandma's situation and she responded me with "I already told you over the phone." As one of her patient's family member I believe I have total right of asking the question more than once especially when it comes to any type of health concerns. You're here to help but at the same time I would appreciate it if you can provide us with your best effort. I didn't even want to give a rating honestly because it is wasting my time to do so but I want other people to know what poor service this hospital provides. I am never going to recommend this hospital to anyone. Lack of communication, bad staff attitudes, not efficient, slow. There is a reason when it is the emergency room where people work fast as possible to help patients but in this case this emergency room is worse than all the clinics I know of. The doctor is lucky I didn't put her name on the review.