basmah jilani

Review of Sheridan Needham Hotel

Truly disappointed about the behavior of the staff...

Truly disappointed about the behavior of the staff and the lack of consideration shown for their guests. We arrived at our hotel at 10:30pm only to found out that the hotel had been shut down due to some sprinkler issue. Though I understand that this incidence was not under their control, the fact that they never bothered to call us or alert us about this situation even though it had occurred at 3pm is beyond ridiculous. To add to this they sent us to a hotel which is in the opposite direction so now we have to pay extra toll and travel twice the distance to get to our destination. Would never recommend this hotel to anyone!