Do I find a Business Card from the NS of an employ...

Do I find a Business Card from the NS of an employee? Call immediately at 08.30 to reassure the man, the receptionist says .. send it to .. the address is on the site. I am 76 years old and I ask for the person on the card the connection will be lost. Yes, then he is on a call he does not answer. Just send an email !!!! She certainly didn't feel like working yet. I had to look up the email address myself. So not to be found this way. Three times after that at every hour of the day called again I hear we are closed while they are open every working day day is said at the end. What an approach. I assume that the NS will help the gentleman further and he will block his card. Will it be okay?
I did my best in my old age, I always say ....... success Dutch Railways there it will certainly go better.