Unfortunately, my wife and I had a disappointing e...

Unfortunately, my wife and I had a disappointing experience here at the Hilton hotel in Niagara falls. We originally reserved a room at the Embassy Suites which is down the street but decided to stay in the Hilton which was a bad decision since the Embassy has a better view of both the horseshoe falls, the Canadian side of the falls, and the American side of the falls. Given that this was our first time to the falls, we didn't know any better. Next, when we checked in and went up to our room, we immediately noticed that our view overlooked the falls on the American side only which was disappointing. It would have been nice to have a room with a view of both sides of the falls which wasn't mentioned in the beginning when booking our room. Next, it was about 65 degrees in our room and when we used the thermostat to heat the room nothing was happening. After about an hour of being uncomfortably cold we called to complain. They said that they were in the process of renovating the heating system. To our disappointment, they didn't tell us this in the beginning but just let us suffer til we said something. We felt this was a dishonest thing to do and thought what other things might they be hiding. There was definitely more to come. During the day there was a large crane outside our window obstructing our view of the only side of the falls we had. Our whole vacation was about the falls and part of it was being taken away from this experience. But the list goes on. The construction was noisy as one can expect from being next to a construction site. And, the parking situation was horrible. Again, due the construction, it was dusty, smelled like diesel fumes, and we had to use a dusty, dirty, staircase due to the lack of parking. The workers were parked in there with their large trucks and took up the convenient spaces which could have otherwise been used by the guests. Of course, the construction wasn't mentioned when we booked the room or the inconvenient parking situation. This pattern of hiding these inconveniences continued. As I mentioned before, we now had to use a dirty staircase not an Elevator that one might expect when staying in a hotel like the Hilton. And lastly, upon checking out, we had to use that same staircase to get to our car but this time we had our luggage with us. I have a small walking impediment and almost fell. There was an elderly couple behind us having a difficult time and my wife helped the wife up the stairs with her bag. Seems like the Hilton hotel chain doesn't care about their guests just the enormous fees they charge to stay in their hotels without being upfront and honest about the inconveniences one might experience when staying there. The only reason we didn't give 1 star was because the room was clean due to the hard working cleaning crew. I recommend looking for a bnb place to stay instead. As for us, we probably wont be staying in the Hilton Niagara falls again. We do quite a bit of traveling and will look for somewhere else to stay when we go to Europe next summer.