Kimberley Manning

Review of Hilton Whistler Resort & Spa

When booking i left in the comments that it was ou...

When booking i left in the comments that it was our anniversary trip which hotels in the past have gone above and beyond making our arrival/ stay extra special .. which the hilton did not. Rather it was quote unaccomodating to the point I won't be back and will be booking other hotels .
We show up there to find out that they over booked their parade and we had no where to park and had to walk to a conference center and find parking elsewhere. The hotel also did absolutely nothing for compensation or trying to make things better with the parking situation.
Also we get up to our room after dealing with everything at the front desk including quite a lot of rudeness ... only to find out that they did absolutely nothing for our anniversary. No rose petals or mini bottle of wine or champagne or chocolate or lil welcome notes or anything to greet us . I then asked and they blamed covid for not being able to leave a bottle of wine or disposable rose petals on the bed .... which would have made our arrival so much more special .
Rather we entered our room and it smelt so much of bleach that we had to open a window to air it out and we both got headaches from how strong it was.
The room was clean and the location was good . But that was the only plus about staying at the hilton .
We won't be back to that location. We will be choosing a different hotel for our future trips .