We stay here every fall break. This year is probab...

We stay here every fall break. This year is probably our last. Every year we arrive we go sit by the fire pit outside. They said it was broke this year. Bar staff said it's been having problems since last spring. Why wouldn't the hotel stay on top of this. Guest coming in from out of town want to sit outside enjoy the weather. I asked a lady at the hotel if maintenance could take a look at it. Her reply is there probably working on a bigger problem like an a/c unit. Why would an employee tell a guest that. Some people should not be in management. Robbie at front desk apologized and was embarrassed her staff told a guest that an a/c unit had more priority. Other problems were the WI-FI has been down since we got here. How can a hotel this size only Have 5 bellmen carts. Also waited 25 mins for an elevator that wasn't full. How is that possible in 2017. Last rant We had dinner Saturday night at the hotel. The Prime Rib was awesome but the service was horrible. It's a buffet couldn't get the Waiter to refill a drink to save my life. Hotel has lost its Ability to take care of its guest. Front desk not very friendly of helpful. Been coming here for years time to look for another hotel.