I ordered a mower from this company online. It arr...

I ordered a mower from this company online. It arrived defective and that could have been dangerous in addition because the safety to prevent the mower from starting by itself and to be able to stop it once started was non-functional. Customer service after sales was HORRIBLE. Hours of waiting on the phone for really bad service, it looks like they don't even know what they're doing. Almost 3 weeks of incessant calls and "ball referrals" between the company and repairers to finally settle it with a simple replacement by mail.

A little advice following my experience: if you buy a Greenworks product, buy it from a retailer near you, taking care to keep the invoice. Please do not buy from the Greenworks website. The process will be much easier if there is a problem with the said product.

After all, the product once traded in works great, but I leave 1 star to express my dissatisfaction with the after-sales service and the initial fault with my mower which wasted a lot of my time and stress for nothing.