I'm confused why there are poor reviews that refer...

I'm confused why there are poor reviews that reference poor customer service. I had a seamless experience with buying a gas fireplace for my 1930 home. Install was done by Chad at Flame Tech. Super happy with pricing, product and customer service. Shout out to David for being able to trouble shoot my pilot light reset a week after install. Highly recommend if you are looking for a local experienced gas fireplace provider.