IF YOU NEED YOUR CAR SERVICED STAY AWAY FROM THIS ...

IF YOU NEED YOUR CAR SERVICED STAY AWAY FROM THIS PLACE!!! I went in for an oil change and they ended up breaking the stem off one of my TPMS sensor when they did their "complementary" pressure check. The technician admitted to the fact he had problems getting a seal to add air so instead of evaluating the issue he chose to force the inflator onto the stem. When i returned later that day after finding the stem cap missing with half the value stem gone they offered to cover the $30 in labor but had me pay $90 for the TPMS sensor. (A sensor that you can buy from GM Parts Direct for $45). I begrudgingly agreed to pay the $90 because my car was on the rack with a deflated tire so I didn't have much of a choice. It infuriated me to pay them to fix a problem they caused. I spent over 2.5hrs waiting for this seemingly simple repair to damaged caused while in the possession of this dealership.

This is not the first time I have had a problem with this dealership service center. In 2017 I had them do transmission and differential fluid replacement and I found two magnetic flashlights still in my engine compartment. One was sitting on the transmission right by the belt. Had it moved it would have caused catastrophic engine damage that should have been the last time to have gone there.

The failure to provide quality and timely service appears to be a problem of under staffing of qualified mechanics. This was evident from comments made by a service advisor at the dealership who said that they have more vehicles then they can handle working but management would not stop or slow the volume of scheduled appointments instead they are trying to cram them through with the people they have.

In conclusion if you want quality work done in a reasonable amount of time look elsewhere. I don't see this dealerships service center getting their act together anytime soon.