Ordered a water filter. It has been in processing...

Ordered a water filter. It has been in processing for 2 weeks. Still not shipped. I think they are using a third party which has a I'll ship it when I get around to it attitude. They pride themselves on over 200 years of experience. Maybe they need to channel this experience into their shipping group. To be an online retailer shipping has to be quick. People are not going to wait a month for there product.