Ky Hawkins

Review of Oakland Veterinary Emergency G...

I will be honest my first interaction was tough. T...

I will be honest my first interaction was tough. There was alot of miscommunication. However after leaving very upset and distraught. The manager Georgia after reading my review reached out to me and had Dr.Nelson speak to me. She offered her services to see our cat Melvin who had been yellow for several days. I get there and they take him in right away and got to work to try and figure out what was going on with my kitty grandson . Everyone was very nice and explained the process with me in detail. Dr. Nelson made sure she called or texted me on how I was feeling and Melvin's care. I really appreciate that and It really restored my faith in Veg and the compassion for not just animals but people too. The biggest thing was getting Melvin home to my son and they really did do that. Thank you for the help I dont know what I would have done without your kindness.