People here are really rude , in the surgery wait...

People here are really rude , in the surgery waiting area, instead of working, they be talking with each other, instead of paying attention to the patients, my friend pager went off, because her doctor was ready for her to come back, we were waiting at the front desk and 3 workers there was so into their conversation, that I'm sure probably didn't pertain to work, when I said excuse me , they started rolling their eyes, guess I interrupted the good part, the lady finally asked was my friend the one she came for. It's okay to socialize but not when you should be working, and its no need for the eye rolling. Do your job!!!