They will over-bill you for a regular office visit...

They will over-bill you for a regular office visit when it is supposed to be your annual exam that insurance will cover for free if you make the "mistake" of mentioning any issues you're having when they ask you. Then they will not bother to tell you so you get the lovely surprise of a giant bill. Who knew you were supposed to pretend everything is perfect and aren't allowed to discuss any issues during a check-up after having to wait months and months to finally get an appointment?

The FNP I saw, Annie Lee, not only pulled that with the billing but also made a lot of false assumptions about me and prescribed me something as needed that when I looked it up after the fact online everything I read said you had to take it consistently daily for weeks for it to work. This really made me question her knowledge, expertise, and judgment. When I called because 1. it wasn't working, and 2. it had bad side effects, and requested another medication I was chastised that I really should take something daily, and she begrudgingly changed it. A good physician would trust a patient's word and judgment when it comes to something like that because I obviously know myself and my issues better than an FNP I just met.

I have migraines and she prescribed me a medication from a class of drugs that I had tried a few of them in the past and they had not worked, which I had informed her of this during my visit. Once a few months had passed and I was able to try it a couple times and was sure it did not help. I called to change it and she refused to do so without seeing me in person. Nothing had changed other than it just didn't work and she was well aware that we might have to try a few different medications to find the right one, so there was absolutely no reason that it could not have been handled over the phone other than she wanted the money for another visit... I informed the receptionist at her office that I wished to terminate my relationship with her and find a new primary care physician elsewhere due to her billing issues and that I felt she did not listen so it was not a good fit. A few days later I received a letter in the mail from Annie stating it was a mutual termination (which is false because solely I made that decision) and that she would no longer be able to provide care for me. I found this incredibly offensive and unprofessional. I feel the appropriate response would have been to send a letter saying she was sorry to hear I wished to leave, rather than try to act like she was involved in the decision. Even a phone call would have been appreciated. A truly caring physician would at least speak to a patient who is leaving due to being unsatisfied with their level of service to try to reconcile. Instead I got treated like I'm scum who she was glad to be rid of. I will NOT be being going back to that office and urge others to avoid it as well.