The staff are all friendly, helpful and welcoming!...

The staff are all friendly, helpful and welcoming! The public areas and lobby are beautiful and comfortable. The food is average overall. We booked two of the Severin King suites rooms #736 and #536. The beds were super comfortable with clean sheets and lots of pillows.Bath towels are fluffy, absorbant and clean. Unfortunately, the rooms and their furniture are in serious need of refurbishing and reupholstering. Chair fabrics were torn, worn and dirty. Carpet was torn at minibar cabinet. Half of the sheer curtains were missing and the sheers that were there were torn and shredded...the haunted house look. The bathrooms need re-caulking in around tubs and in between tiles where black mold spots are visible and unsightly. Faucets at tub and sink are discolored and missing the finish. One of the suites had two additional chairs in the living room area as well as a sectional couch. However, the other suite had no other chairs in the living room. It only had a sectional couch. The fact that the suites were in such run down condition is a bad reflection on a hotel that tries to claim a 4 star rating. Although I have stayed at the Omni Severin several times, I will probably stay elsewhere on my next visit. The Omni Severin needs to have the big wigs at corporate come visit to and see the need for a major upgrade.