Monica at the front desk was an absolute doll. Our...

Monica at the front desk was an absolute doll. Our doorman whose name I don't know was so accomidaing and pleasantly helpful. One of our travelers was a special needs and they were all so gracious. The restaurant staff were the sweetest people ever. This place was our refuge in a very crazy Miami scene. The bathroom was a little dark. Waiting for them to get our car was a very long wait. It took an hour or more. I advise not to use their valet parking. There's a garage next door. It was the only negative thing I found. We thoroughly enjoyed our stay.