Brian J. Crawford

Review of La Mansion del Rio Hotel

I recently left some items in the safe in my room ...

I recently left some items in the safe in my room after attending a conference. The great security team at the Omni did not have my contact information but they were able to identify which conference I was a part of and reached out to the planner. They were able to reach out to me directly and get my things back to me at no charge to me. I asked if I could take on the cost of shipping. They noted that it was their service duty to make sure they took care of all their guests at the highest level possible. I will be making every effort to stay here anytime I head to San Antonio at any point in the future. Thanks Omni staff!