Alex E

Review of Los Jarritos Mexican Restaraun...

I been coming to Los jarritos for years me and my ...

I been coming to Los jarritos for years me and my family have been visiting jarritos since I was a child.. never have I ever been treated with the utmost disrespect by an employee. I call to place an order the employee Damian answers and puts me on hold which is totally fine I know it's sundays and I know how it gets, like I said we been coming here for years.. he puts me on hold for almost 7min and when he comes back he doesn't apologize for the hold which any person with common courtesy will do. So I ask him hey man you put me on hold for quite a while almost 7min he says it's too busy I then tell him I understand but you could have just came on the phone and reassured me (the customer) that you will be another 2min.. he again tells me it's too busy and he doesn't have enough time to think. I tell him it's not really thinking it's just common courtesy. He returns and tells me (whatever man) and just hangs up on my face!!!!.. I drive to the restaurant to see for myself who this rude person is and it's some young kid behind the counter and when I confront him about the call he refuses to give me his name and when I tell another employee about his behavior all I can see is the rude employee smirking and nodding his head as if trying to mock or provoke the situation, he never once apologized for his actions.. this employee should be fired ,suspended and retrained in customer service. I don't care if he's related to the owner or anyone there it's about customer service!!! and when you treat people like trash and hang up on them that only reflects on the type of training and type of management and the type of employees the restaurant has.. I'm not speaking for all employees as most are pretty respectful. For some reason Damian feels he can do and say what he wants .. if I could give this place 0 stars I would.. I will be back tomorrow only to speak with the owner probly won't be giving Los jarritos my money for quite a while