Booked a room for 3 adults non smoking & paid onli...

Booked a room for 3 adults non smoking & paid online. The front desk did not have the same info in his system so I showed him the details of the reservation from my email. Result: I got a twin bedroom - smoking and complimentary ( despite that I paid for) extra bed so old that the wires are coming out from the mattress Because they don t have quality additional beds. No real customer service this franchise does not represent the quality and customer service that the line offers in other parts of the world. Personnel are not well trained nor have any sense of customer service understanding. Definitely not coming back.