I would rate this hotel a 2. The hotel has so much...

I would rate this hotel a 2. The hotel has so much potential, but many issues. Does not take MasterCard or American Express, for a Ramada, unheard-of. Was pleased to see the renovation of the lobby and the indoor Restaurant. Room renovations appear great, however, infrastructure (clogged toilets, sinks) neeeds to be redone, some basic finishes in room complete installation of smoke detectors, etc. More so, disappointed with the lack of real customer service by some of the staff.
The breakfast buffet, was a great mix of conventional American (pancakes, French toast) and Caribbean (salt fish, bakes, roti, pumpkin), however, the kitchen staff is slow with preparation and replenishing. Not only are they slow with breakfast but, with preparing all meals ( bar side, room service). Some of the wait staff need to be better trained with taking orders ( writing it down, repeating orders , basics). Must compliment two of the morning waitresses,very attentive and great memory.
Wi-Fi really sketchy, hit and miss, but front desk staff was always accommodating with assisting with new passwords or using any of the two computers for guest use.
Housekeeping staff was great, would go out their way.