Took my car in for service. Contacted Eun Shin to...

Took my car in for service. Contacted Eun Shin to have a loaner ready for me the night before my appointment. Loaner was ready when I arrived, same make and model of my current vehicle (hence no learning curve). I also requested a car wash and fluids topped off. Eun contacted me when my service was completed and I returned to get my vehicle and everything had been completed. Car mats were even cleaned, which I was not expecting. Great experience! Glad I chose Richmond BMW for my car purchase.