Phoning MWEB is a nightmare. If you do get through...

Phoning MWEB is a nightmare. If you do get through, it is impossible to get to the correct support person to make changes to products with MWEB. They advertise that MWEB VOIP calls to other MWEB VOIP numbers are free, but if you phone MWEB with MWEB VOIP, they make you pay for it (uses your minutes). MWEB does not have any email contact details. The options to make changes to your services if you sign in to your account only covers basic items. MWEB customer interface is pathetic.