Kathleen H

Review of Crowne Plaza New Orleans

Nice location and the hotel is clean. However our...

Nice location and the hotel is clean. However our room had cigarette butts and pretzels on the floor when we checked in. Front desk staff is about 50/50 on friendliness. We booked the hotel Friday through Monday morning with the understanding that we would be checking in Saturday morning. I called ahead and emailed the property to let them know. We got to the hotel Saturday morning and we were told that we were a 'no show' and our room was re-rented, we would have to wait for a new room to be cleaned. After waiting hours, we went back to the same front desk clerk who was unfriendly and just would say our room is still dirty. We sat in the lobby another hour, then we talked to a different front desk clerk, Sydney. She refunded us for Friday night, since our room was re-rented. She also called housekeeping and we were in a room within 30 minutes. The rooms are nice, lots of space but the mattresses are hard as a rock. Two people in our party slept on the floor because the beds were so hard. If they got better mattresses, we would stay here again.